Monday Meltdown

Worst.Monday.Ever.

I completely lost it on a client today and let rip a barrage of choice words on her that I didn't realise I would ever say to anybody let alone on someone at work. To be honest, the bitch deserved it - she's been a complete nightmare right from the beginning, asking for preferential treatments, difficult to deal with and generally being a right royal pain in the arse. A diva with horrible over-bleached hair and a muffin top outfit.

The shit finally hit the fan when I sat her down to discuss the ongoing billing problems we've been having with her accounts. She is in arrears for several weeks due to continuing failed debits. When she saw the itemised amounts owing, she baulked and refused to pay for several Personal Training sessions, of which I'd personally especially organised at her request, claiming that she never had them.

That's when I realised that enough was enough.

Despite being over-understanding and bending over backwards at her every request for the last several weeks, she neither appreciated the effort nor was satisfied with any of them. In fact, she was still complaining! The result: 15 minutes of slagging match that saw spittle fly, faces flushed and her giving me the finger as she left the Club.

I was left shaken and shocked. Normally cool-headed, poised and in control, I couldn't believe that I'd let her get under my skin that way. I should have known better. My manager has since spoken to her and whilst he stood up for his employee, I could sense that he was far from impressed. To be honest, I feel a little angry at him - I've asked a while ago for him to mediate the issue but he never got around to it until it was too late...

I've been carrying a lot of tension and anger lately - from whatever cause, I'm not too sure - and it all finally culminated with my little episode this morning. Now, I'm feeling really disconcerted and embarrassed for my actions. I've taken the next few days off as stress leave and hopefully soon, I'd be able to finally stop thinking about the horrible incident when I finally had a complete meltdown.